Goods are not to be returned to S7Automation unless agreed by our team in advance
Terms and Conditions Apply.
CUSTOMER SUBMITS RETURN REQUEST
Customer fills in the request form below.
When completing the below form all requested information needs to be provided to allow efficient handling of the request.
For any specific information about our sales conditions please consult our Sales Conditions page
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WE ASSESS THE RETURN REQUEST
Once the request is registered, our team will assign a case number and a confirmation email will be sent to the customer email provided.
If required, attachments such as invoices, pictures, etc. will be requested by email in order to qualify the return request.
OUR COMPANY AUTHORISES THE PRODUCT RETURN
The customer will receive a separate email confirming either that S7Automation:
- authorises the return of item/s and includes Goods Return Authorisation paperwork.
- will not authorise the return stating the reason why.
CUSTOMER RETURNS THE PRODUCT TO S7AUTOMATION
Goods are not to be returned unless agreed by S7Automation and a copy of the issued Goods Return Authorisation paperwork is included with the delivery.
Goods must be suitably packaged for transport.
Please fill in the form below.
Product Return Requests are solely for customers of S7Automation.com
If you purchased from a third party, please contact them directly.
Select your reason for return * Damaged Packaging Faulty Product Incorrect items/quantity received No Longer required :
Return – Refund form
In order to send a return or to receive a refund you must complete the form and submit it to our team. We will go over it and revert within 24hours with an answer to you regarding the return – refund requested.
Terms & Conditions
- Goods are not to be returned unless agreed by our team in advance.
- A copy of the Goods Return Authorisation paperwork must accompany any items returned
- Faulty Product returns: A detailed problem description and serial number must be supplied for all goods when requesting a returns authorisation
- No longer required returns: Goods supplied as ordered will be liable to a minimum of a 35% handling charge. These goods must be returned in their original packaging and in a resalable condition; items that are returned in inadequate packaging will not be credited regardless of their condition, items that have been logged into or used already (software licenses) will not be credited.
- No longer required returns: Special orders/adapted solutions are non-returnable
- Damaged in transit/Incorrect items/quantity received returns: Shortage, damaged or discrepancy claims must be notified within 3 working days of receipt
- All goods must be well packaged in order to provide protection during transport.
- We are to be notified at time of authorisation request if goods are required to be returned after assessment otherwise they will be disposed of; this only applies to items found to be fully operational
Post assessment: Faulty Product returns
- Goods that are found to be faulty will be disassembled/tested to destruction. After completion of assessment, these items will be disposed of and shall therefore not be returned
- The return to customer of goods that are found to be fully operational (no problem found) will be chargeable.
Failure to comply with any of the above conditions may result in the return of your product with no evaluation/ no credit being issued.
If non-conformance of goods is found to be the responsibility of us a FOC replacement or credit will be issued.
Service Forms and personalization of communications must be enabled.